You should have already been set up with access to your theory test software, and your login details should have been sent to you. If you haven’t received them or are having trouble logging in, contact your course provider—check your welcome email or welcome pack for their contact details. They’ll ensure your account is properly set up so you can begin studying without delay.
How do I look at job applications while I wait?
Your mentor will assist you with job applications. Arrange a one-to-one meeting through the course platform to get started.
What shall I do while I wait for my license?
Use this time to prepare for your theory test. Arrange a meeting with your mentor via the website to begin studying with structured guidance.
Who is my mentor?
Your mentor's details, including their profile and bio, can be found on the course portal. Log in and navigate to the Mentor section to view their information, schedule meetings, and access support.
How do I book an appointment with my mentor?
Book a one-to-one session with your mentor through the course platform. This ensures personalized guidance throughout your training.
Medical Questions
Where do I find my medical confirmation?
Your medical examiner will provide confirmation after your appointment. If you need assistance, contact your course provider (found in your welcome email and pack).
What do I take with me to the Medical? ?
Bring yourdriving license, yourD4 medical form,glasses or contact lenses if you wear them, and any relevant medical records.
What if I don’t have my license?
Take another form ofID, such as apassport, to your medical appointment.
How long is the medical?
The medical typically lasts10-15 minutes.
What do they check at the medical?
Youreyesight, blood pressure, medical history, and general healthwill be assessed to ensure you’re fit to drive an HGV.
Do they do a drug test, urine test, or fitness test?
No,drug tests and urine tests are not requiredfor the standard HGV medical.
Do I need to arrive early?
Yes, arrive10-15 minutes earlyto complete any paperwork.
Can I go to my GP for a medical?
Yes, if they offer HGV medicals. Otherwise, book through yourcourse provider.
How much does a medical cost?
Medical costs vary between£50-£150, depending on the provider.
What happens if I fail my medical?
You’ll need to resolve the issue identified and may be able to retake the medical after addressing concerns.Contact your course providerto see if you can arrange another medical appointment.
Forms and Application
How do I fill out the D2 form?
Your course platform has a section guiding you through this process step-by-step. If you'rerenewing, converting, or replacing a lost license, arrange a meeting with your mentor for guidance.
How do I fill out the D4 form?
Your doctor will complete the medical sections. Yourmentor can guide youthrough completing your personal details beforehand.
What address do I post the D2 and D4 forms to?
Send them toDVLA, Swansea, SA99 1BR.
Do I need to pay for the licence?
No, the provisional license isfree. You only need to pay for postage when sending your documents.
Do I need a new photograph for my license?
isonly required if you have lost or need to renew your license.
Theory Tests
How do I book my theory test?
Yourcourse providerhandles all bookings. Contact them via details in your welcome email or welcome pack.
Do I have theory test lessons?
Yes! Arrange a meeting with your mentor via the website to start studying.
How many times can I do the mock test?
Unlimited—use your theory test software for as many mock tests as needed.
How many chances do I get on the theory test?
You are allowedtwo attemptsat the theory test.
What happens if I fail my theory test?
You are allowedtwo attemptsat the theory test.
How many questions in the multiple-choice test?
There are100 multiple-choice questions.
What is the pass mark for Mod 1 Multiple Choice, Hazard Perception, and CPC Mod 2?
Multiple Choice:85 out of 100
Hazard Perception:67 out of 100
CPC Mod 2:40 out of 50
CPC Certificate and Testing
What is a CPC certificate, and why do I need it?
It proves you’re qualified for professional HGV driving. It’s legally required for all drivers.
Is there an exam for the CPC?
Yes, CPC certification includes boththeory (Mod 2)andpractical demonstration (Mod 4).
How do I book Mod 4 CPC?
Contact yourcourse provider(details in your welcome email and pack).
Does my mentor help me with CPC theory too?
Yes! Schedule a one-to-one session via the website for CPC preparation.
Practical Training
How can I book my practical training?
Contact yourcourse providerto book your sessions.
Where is my practical training?
Training center details are included in your welcome pack—refer to it for location information.
How long is the practical training?
CAT C:4 days
CAT C+E:6 or 8 days
Can I book my training on the weekend?
No, practical training isonly on consecutive weekdays.
Is it one-to-one practical training?
Yes,all practical sessions are one-on-onewith an instructor.
How many chances do I get for practical training?
One attempt is included—retests cost £499, including2 hours of trainingand thetest itself.
What if I fail my practical test?
You can book a retest through yourcourse provider.
Is it an automatic or manual vehicle?
It depends on the vehicle used, butyou can take this course with an automatic license.
Can I do this if I’ve only had my license for less than 1 year?
Yes, as long as yourlicense is valid.
Career Opportunities
How do I apply for jobs?
Your mentor will help—schedule a session via the website to get started.
What is the salary for an HGV driver?
Starting salary:£35,000+for new drivers
Class 2:Up to£42,000
Class 1:Up to£55,000
Job adverts say they require experience, but I don’t have any—what should I do?
Many companies hire newly qualified drivers. Your mentor will guide you through applications.
Tachograph Card
What is a tachograph card?
A tachograph card tracks your driving hours to ensure legal compliance.
How do I apply for a tachograph card?
Apply online via theofficial GOV website:
How much does a tachograph card cost?
Thecurrent fee is £32.
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